Employment

POSITION TITLE:  Teller

REPORTING RELATIONSHIPS

POSITION REPORTS TO: Branch Manager

POSITION PURPOSE

Responsible for satisfying members’ financial needs in the following areas while meeting individual, department and organization goals. Solve member problems, resolve transaction issues, and help with complex work-related matters. Perform all cash operation functions as needed and ensure a high level of accuracy in all financial transactions.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Greet members with BHCSCU Way greeting
• Assist members with requests for service as needed in cash operation services
• Actively promote the Credit Union’s full line of financial services in person by asking appropriate questions, assessing member needs, and offering alternative solutions
• Process and complete all account openings and closings including, but not limited to: share, share draft, IRA’s, existing business accounts, money markets, and Safe Deposit Boxes. Maintain proper security and exercise good judgment
• Post deposits and process loan payments
• Refer members to other line of business as needed: Investments, Insurance, Mortgage
• Perform the following member transactions: add and remove joint owners, order checks, issue stop payments, debit cards, make adjustments to accounts (with parameters), ACH revocation, payroll requests, and wire transfers
• Complete and process member fraud request timely
• Assist the Branch Manager in all areas of Teller operations including assigning work, answering questions, solving problems, and helping with complex transactions
• Serve as vault teller, to include ordering cash from the FED, verifying cash received, filling teller cash orders, maintaining vault security and balancing vault cash as required
• Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
• Fully embrace and embody BHCSCU Core Values as listed above
• Perform other duties as assigned.
  

QUALIFICATIONS 

REQUIRED EXPERIENCE

• Minimum two (2) years of banking, credit union or customer service experience
• Must be able to work in-person at assigned branch location
• Required to ensure the security and confidentiality of all account and related information which is part of their work and for ensuring that their work is compliant with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

EDUCATION & CERTIFICATIONS REQUIRED

• High School Diploma/GED
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• High comfort level in utilizing computers
• Professional written and verbal communication.

SKILLS REQUIRED

• Ability to recognize and proactively seek sales opportunities to meet set goals
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to demonstrate problem-solving, teamwork abilities and the ability to perform basic math calculations and analyze data
• Ability to work independently and with minimal supervision
• Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain satisfactory performance and attendance
• Ability to sit and/or stand for extended periods of time
• Ability to work varying schedules, including evenings, holidays, and weekends, as needed.

SKILLS, EDUCATION & CERTIFICATIONS PREFERRED

• Multilingual verbal and written skills preferred.

WORK SCHEDULE/REMOTE WORK

Hours: This is a full-time non-exempt position that is eligible for overtime pay after 40 hours in a work week. Office hours are 7:30am-4:30pm (Mon-Thurs), 7:30am-5:30pm (Fri), and the credit union is closed on weekends. Routing shift schedules are provided 3 months in advance.

Remote Work: This position is not eligible for a remote work schedule.

Baylor Health Care System Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.