Security Update is Live - Baylor Health Care System Credit Union

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We launched a new security feature that offers stronger cybersecurity protections to detect fraud, while ensuring you have a positive online banking experience.

Every time you login to Online Banking, the new security feature will not only confirm your credentials but also the device you are using. If the system detects a new device or suspicious activity, you may be asked to further verify your identity via a one-time passcode sent to your phone. Your enrollment in this new security feature is required.

How this feature will work in the future:

Now that we have launched, you will be prompted to select five new security questions and then receive a one-time passcode via Call/Text.

After the initial set up, the method of authentication will include a one time passcode via Call/Text, and you will be prompted to enter a passcode during log in. Simply enter the passcode to complete your log in.

Step by step instructions:

Step One:
Once you enter your security code, you will then be prompted to set up your unique security questions and answers. You will only need to do this step the first time you log in.

Step Two:
When you log into your Online Banking account through our website or Mobile Banking app, you will be asked to set up your phone number and choose your preferred delivery method – text message or phone call.

Step Three:
After you enter your phone number, you will be prompted to enter the security code.

We continue to look for ways to improve the security of our online services. Questions? Please contact us at 469-676-2200 or stop into our branch location.

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Any rights, obligations or claims with regard to such products shall be solely and exclusively by and between the party providing such products as may be set forth in any applicable contracts, agreements or otherwise, and the Credit Union shall have no obligations, responsibilities, duties, or liabilities whatsoever regarding same.

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